We provide a guarantee return on any damaged or faulty item(s) for exchange within 7 days.
Goods Return Procedures
1. Inform our customer service within 7 calendar days after the date of receiving the item(s) by sending e-mail to LT68@KLTJP.com to explain with supporting photos showing all the damages discovered. We will normally reply within 3-5 business days.
2. Return both (i) the original receipt AND (ii) the unused item(s) in its original package to KLT Furniture to avoid further mistakes as soon as possible. The customer shall be fully responsible for any return shipping and customs fees incurred.
3. The exchange for new item(s) normally takes about 10-20 business days.
All return orders are restricted to the following conditions:
- Returned items can only be exchanged with items of the same colour and product model in accordance with the original order.
- Deviation of color is not a valid reason for the guarantee return.
- if the items are delivered to your door and after quick inspection you would like our delivery crew to return your items to our warehouse immediately, a 200-300HKD return fee will be incurred on most items.
- All delivery and shipment fees are NONREFUNDABLE.
Please note that you have a legal obligation to take reasonable care of the item(s) while they are in your possession, and if you fail to do so we shall reserve the right to make a claim against you for compensation. We therefore recommend you to wrap your returned item(s) safely and securely to avoid damage in transit back to KLT HONG KONG showroom.
KLT HONG KONG does not carry any warranty or guarantee on any of its products after the 7 day return and exchange period whether the fault of the customer or the manufacturer.